Michigan Medicine Security implements de-escalation training to improve safety

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Source: Security Magazine
Michigan Medicine Security implements de-escalation training to improve safety
Multiple Interactive Learning Objectives (MILO) — recently implemented by Michigan Medicine Security — provides realistic, life-sized scenario training. The learner is surrounded by screens upon which scenarios are projected.  The scenario library includes a disruptive visitor at the nurse’s station, a breakroom argument that escalates to an unsafe level, a person experiencing a mental health crisis and many others.

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